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Shipping Information

Overview

We at Rothman & Co. - Fresh Linens have carefully selected each of the brands and manufacturers that are featured on our site. We stock many of our most popular items at our Vancouver location, and some are on order so the lead times may vary.

Most in-stock items ship within 24 hours of ordering; however, some orders may take up to 48 hours to process.

Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. You will be alerted in either instance and will be provided an approximate date of shipment. Rest assured any shipping delay will be communicated to you at the time of your order. Should any other unforeseen delay occur, you will be notified within 10 days of placing your order.

Standard Shipping Within Canada

$14.99 FLAT RATE under $250 CND, and
Free Shipping* on orders of $250 CND or more. (*Except for large or specified items such as furniture and lighting. This is an ONLINE ONLY promotion)
In store pickup is always free.

For furniture, large orders, lighting and bulky products we will contact you after your purchase with various shipping options.

We ship to the Yukon, Northwest Territories, Nunavut, and other remote regions but additional shipping fees may apply. Please contact us prior to placing an order to obtain a shipping quote. If you place an order without obtaining a shipping quote, we will contact you with shipping fees via email prior to shipping your product(s). You will need to respond to this email indicating that we can proceed with the order.

Standard Shipping to United States and other countries

For US destinations is FLAT RATE of $19.99 up to $250. (Online ONLY)
Free Shipping on orders of $250CND and above,

For furniture, large orders, lighting and bulky products we will contact you after your purchase with various shipping options.
For more info please contact customer care at 604 731- 2700 or email customercare@rothmanandco.com

Outside of Canada, we do not charge sales taxes, although you may be liable to import duties on some items. You are responsible for paying import duties to your country.

Modification/Cancellation of order:

Please be advised we try our best to ship within 1 to 2 business days of receipt of your order if all items are in stock in our Distribution centre. If we are requested by you to modify or cancel after 24 hours of placing your order, we may not be able to accommodate your request. However, if you realize that you made an error immediately after placing an order, call our office or send us an email and we will make the necessary changes. Please ensure you quote your order number
If you have any questions regarding the above, please call 604 731-2700 or  1 877 8 LINENS, Monday to Friday, 10:00 am to 6:00 pm WEST or email us at: customercare@rothmanandco.com

Payment

We do not charge your credit card until your order has shipped. Additional shipping surcharges may apply to some large and heavy items. This additional charge is listed in this shipping and handling.

Pricing Policy

All prices online are in Canadian dollars. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items. Rothman & Co has made every effort to ensure accurate information is presented In our website; omissions and errors are subject to correction.

Rothman & Co. is not currently shipping worldwide!